Luke Hawkins Coaching Pty Ltd
This Privacy Policy applies to all personal information collected by Luke Hawkins Coaching Pty Ltd (ACN:
621 658 017) (LHC, we, us, ours) via the Platform including the website located at ![]()
https://www.lukehawkins.com/.’
This Privacy Policy governs LCH’s provision of the Services (online and offline) and your use of the
Platform.
1 What information do we collect?
The kind of personal information that we collect from you will depend on how you use the Platform. The
personal information which We collect and hold about you may include.
(a)Name and personal contact details including email, phone number and address;
(b)Payment details;
(c)IP address and the date and time of your access to our website; and
(d)Communications from you including survey responses, testimonials, feedback or complaints.
2 How we collect your personal information
We may collect personal information from you whenever you input such information into the Platform.
We also collect cookies from your computer which enable us to tell when you use the Platform and also to
help customise your Platform experience. As a general rule, however, it is not possible to identify
you personally from our use of cookies.
3 Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience
possible on the Platform.
By providing your survey responses, testimonials, feedback or complaints, you grant to us a royalty-free,
worldwide, irrevocable, perpetual license to use and incorporate into the Platform any general
suggestions, enhancement requests, testimonials, recommendations or other feedback provided by
you.
We customarily disclose personal information only to our service providers who assist us in operating the
Platform. Your personal information may also be exposed from time to time to maintenance and
support personnel acting in the normal course of their duties.
By using our Platform, you consent to the receipt of direct marketing material. We will only use your
personal information for this purpose if we ha e collected such information direct from you, and if it
is material of a type which you would reasonably expect to receive from use.
We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
4 Access and control of your personal information
You have the right to request access to your personal information and to request that we correct any
inaccurate personal information. You may also have the right under applicable data protection laws
to request the deletion of your personal information or in some circumstances, to restrict or object
to the processing of your personal information. If you would like to request such access, correction,
deletion or restriction, please contact us as set out below.
5 Security
We process personal information on our servers in Australia, and you consent to your personal
information being processed and stored in that location.
We acknowledge that we will take appropriate security measures to protect against unauthorised access
to or unauthorised alteration, disclosure or destruction of your personal information. These
measures may include internal reviews of our data collection, storage and processing practices and
security measures, including appropriate encryption and physical security measures to guard
against unauthorised access to systems where we store personal information.
We do not warrant that these security measures will prevent any unauthorised access to or unauthorised
alteration, disclosure or destruction of the data. We disclaim all liability in relation to any
unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable
control.
We will notify you within 72 hours and without undue delay of any:
actual breach of security, which when reasonably suspected poses a risk to the security, confidentiality or
integrity of your personal information; or actual unauthorised access of any personal information;
which is likely to result in a high risk to your rights and freedoms.
6 Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal
information, please contact us as set out below. We may seek further information from you to clarify
your concerns. If we agree that your complaint is well founded, we will, in consultation with you,
take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may
refer the matter to the Office of the Australian Information Commissioner.
7 Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly
request us to do so. If you request us to transfer your personal information to an overseas
recipient, the overseas recipient may have laws which are different and potentially not as protective
as the laws of your own country. In the circumstances, we do not require the overseas recipients to
comply with the Australian Privacy Act 1988 (Cth) and we will not be liable for any mishandling of your information in such circumstances.
8 How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint
about our privacy practices, you can contact us on ![]()
info@lukehawkins.com.
9 Governing law
This Privacy Policy and any contract to which they apply shall be governed by the laws of New South
Wales and are subject to the jurisdiction of the courts of New South Wales.
